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United Kingdom

Shipping & Returns

Shipping time:
After the online payment completed, we will process your orders and send your products soonest(0-24hours).All the shipping infomaiton will be emailed to you once the parcel is on the way. And you will have your products within 6-9 business days. 

Refund/Return Policy

Return and partial refund,with 7 days(from the date you received our products),we cannot give a full refund for non-quality problems such as: 

1. "The product does not look like the ones in your picture."

2. "The product is not what i'd imagine it to be."

3. "I am not satisfied with this product."

4. "I didn't realize before placing order that the items you sell are superior designer ones."

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned. All merchandise must be unworn and in the same condition it was received.

If you need help with your order please feel free to email us Customer Loyalty Team at.

Just a note: You are responsible for return shipping fees. All merchandise must be unworn and in the same condition it was received. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully.
To return your order, follow these simple steps:

Log into your account, click the order number containing the item(s) you wish to return.

Check the item(s) on the order you want to return. (This option will not be available if your order is outside 30-day range.)
Then click "Return Checked Items."

Fill out survey (if you would like) and click the red button at the bottom that says, "Continue Return Process."

Products must be returned in the original box and/or packaging. The original packaging contains an LPN bar code that helps us identify your items with your order, so your account can be credited successfully. If you do not have the original packaging, please print the email with your return confirmation number and include it in your shipping box.

The return address will appear on the final screen of the return process and also in your return confirmation email. No label is provided. Please write the address clearly on your before bringing it to the courier of your choice.

Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.
Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your 6pm account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the 6pm Customer Loyalty team at email. Also, to take advantage of the Extended Holiday Returns Promotion, please contact our Customer Loyalty Team if outside of 30 days.
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